FAQ

1. How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, or a call from a person/association claiming to be from Shoppmore seeking sensitive confidential information like debit/credit card PIN, net banking, or mobile banking password, we request you to never provide such confidential and personal data. We at Shoppmore or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Here are a couple of baits fraudsters often use to cheat consumers:

Congratulations! You have been nominated as a ‘Top Shoppmore customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I’m calling from Shoppmore. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account

1. How do I cancel the order, I have placed?

Order can be canceled till the same is out for delivery. Note: This may not be applicable to a certain logistics partner. You would see an option to cancel within the ‘My Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from the ‘ My Orders’ section, you can refuse it at the time of delivery and a refund will be processed into the source account, if the order amount was paid online.

1. How do I create a Return Request?

You can create a Return in three simple steps

• Tap on MyOrders
• Choose the item to be Returned
• Enter the details requested and create a return request

 

1. I have created a Return request. When will the product be picked up?

The number of days to pick up a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 4 – 7 days.

1. I have created a Return request. When will I get the refund?

A refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

• NEFT – 1 to 3 business days post refund initiation
• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
• “PhonePe wallet” – Instant

Note: You can add and maintain up to 5 bank accounts for NEFT/IMPS refunds. If you wish to add a new bank account over and above the five bank accounts already linked to your Shoppmore account, please delete an existing bank account. This activity can be done a maximum of 5 times a year.

1. How do I check the status of my order?

Please tap on the “My Orders” section under the main menu of the Website to check your order status.

1. How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such a service and your area Pincode is serviceable, you will receive a communication from our end.

1. How do I log in on Shoppmore? I used to log in with email, and Google/Facebook login.

For older users of Shoppmore who used to log in with email/Google/Facebook, enter your mobile number and OTP, then choose your method of login under “Already have an account?”. Once you have entered the details, you will be logged in to your account. Next time onwards, you can use your mobile and OTP for easy login.

1. What is Shoppmore’s Cancellation Policy?

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

1. Can I modify the shipping address of my order after it has been placed?

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under the ‘change address’ option which is available under the ‘My order’ section of App/Website/M-site

1. How do I cancel my Order?

Tap on the “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel

1. I just canceled my order. When will I receive my refund?

If you selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming the PhonePe wallet balance then, then the refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting the PhonePe customer support team.

1. What are Instant Refunds?

Upon successful pickup of the returned product at your doorstep, Shoppmore will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds are not available in a few select pin codes and for all self ship returns.

1. Why have I not received my Refund despite the Instant Refunds policy?

For refunds taken into source accounts via UPI & Wallet, your refund will reflect instantly(48hrs in case of delay). For refunds taken to source accounts (that is Credit Card, Debit Card, and Netbanking), your refund may take 7-10 days to reflect in your account depending upon your bank partner.

1. How can I pay for my order at Shoppmore?

We support the following payment options at Shoppmore:

• Cash On Delivery (available in selected pin codes)
• Credit Card
• Debit Card
• Net banking
• Gift Card
• Wallet.

 

1. Why can’t I see the COD option on my payment page?

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

• Your order value may be less than Rs. 299
• Our courier partners may not support the Cash on Delivery option for your delivery address.
• You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.

 

1. What is the COD limit?

Shoppmore reserves the right to determine the COD limit for every customer and/or order. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

1. Why has my return request been declined?

This may have happened if the item you returned is used or damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Shoppmore assumes no liability in this regard. For more details, please call our customer care.

1. Why did the pick-up of my product fail?

We make three attempts to pick up the item, if the item is not picked up on the third attempt, the Pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within the specified return/exchange period (check the product details page for the same). For more details, please call our customer care.

1. Why is my returned product re-shipped?

This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. In the event that you fail to accept the receipt of the re-shipped item, you shall continue to be not eligible for a refund, and Shoppmore assumes no liability with respect to the return or refund for the said re-shipped item. For more details, please call our customer care.